Broken Braces

Fortunately, real orthodontic disasters are very rare. However, in our experience emergencies can happen.

Braces & Orthodontic Breakages

If you suffer from a loose bracket, broken wire, or band, get in touch with us today. The Gentle Dental offers same-day emergency appointments for both new and existing patients.

When these dental emergencies occur, do not be tempted to handle any urgent orthodontic needs yourself.

In periods of extreme discomfort, or even if you feel unsure, please contact our practice, and we will schedule an emergency appointment for you.

emergency appointment price

Lost retainers and broken bonded retainers

If you have lost your retainers, it’s essential to get in touch with an orthodontist urgently.

As experienced orthodontists, we would advise you not to try and treat these emergencies yourself or ignore them for long periods of time.

Dr Ali Rifai, the dentist will need to book you in for an appointment to take a new set of impressions of your mouth (moulds of your teeth) for you to continue with your course of treatment.

The most alarming case of losing your retainers is that there is a short window before your teeth begin to relapse into their previous position.

In the case of a damaged bonded retainer, you will need to wear your removable retainer every night for 12 hours until your scheduled appointment.

When a bonded retainer has snapped completely and is dangling, you should wear your retainer full-time except for brushing your teeth, eating and drinking.

Orthodontic Emergencies

As these types of emergencies can often occur occasionally they can be worrying for patients and parents.

Below we will list the types of orthodontic emergencies in order from the most severe, which will require immediate attention.

Please do not worry if any of your attachments come loose. Depending on where you are in the stage of your treatment, this can vary in severity. In this case, it is always advisable to book in and see the dentist, who will be able to see your mouth’s condition and advise on the best next steps.

Following trauma or an accident, a piece of the lip or cheek can become embedded in your fixed appliance. This can often be uncomfortable for the patient and will require them to be seen by the on-duty dentist, who will safely separate the tissue from the brace.

These fixed components are often hooked onto the back teeth with metal bands and are usually stuck with dental cement.

In circumstances where the component has wholly detached and separated from a patient’s teeth, we advise that you keep it off ensure the component is put away safely so you can present it to the orthodontist on your visit.

If the component instead has become loose and shifted positioned, which has injured the cheek, tongue, or palate may stop you from being able to bite your teeth together. In this instance, the dentist may need to remove the entire component for you safely.

Sometimes wires can dislodge and can begin to irritate your mouth. In situations where this is extremely annoying and an ulcer is beginning to develop and not relievable, call us immediately and we will advise you on what you need to do next.

tooth impressions

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What is not classed as an orthodontic emergency?

  • Irritation to lips and cheeks
  • Ligatures coming off
  • Lost wire or elastics
  • Food getting caught in between teeth

Book an emergency appointment

The Gentle Dental is a practice that offers state-of-the-art advanced, digital technology that reduces patient appointment times and ensures they receive the best treatment.

Covering a wide range of dentistry in our practice that includes restorative, cosmetic, orthodontic (including Invisalign), general and preventative dentistry.

Based in East Molesey we receive a wide range of patients from Surrey and London.

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Dawn SwansonDawn Swanson
10:27 24 Nov 22
I have been with the Gentle Dental Practice for 8 years, the care and service I have received has always been 5 star. I have recently used their new hygienist Nicky who is great. Looking for a new dentist just contact their very friendly and proffessional team.
George HorseyGeorge Horsey
18:54 15 Nov 22
Dental Impant Surgery:I had my dental implants fitted recently and I am extremely happy with the outcome. Ali and the team have done an amazing job since I lost my 2 front teeth over 6 years ago. I had to wait for the surgery for a long time due to my age and the issues surrounding having implants at a young age.I finally had the surgery 12 weeks ago and had my two new crowns fitted last week. They look absolutely amazing and the whole procedure was way less painful than I ever thought it would be.I would highly recommend getting your implants done at the Gentle Dental Practice, you won't regret it!A massive thank you to everyone at the practice!
Deeban SkandalingamDeeban Skandalingam
12:06 03 Nov 22
Fantastic work on my teeth and I would highly recommend! My teeth turned out better than I had even hoped for. If you are in need of any dental work, you would be doing a great disservice if you didn't speak to this practice first. The staff were extremely friendly, there were text updates and all in all an excellent service from start to finish. If you haven't guessed already, I am thoroughly pleased with The Gentle Dentle. Thank you!
Pippa HarveyPippa Harvey
14:54 26 Oct 22
Like many people, I have an immense fear of dentistry, and dentists, due to previous experiences.I had two broken teeth and one that had been treated incorrectly by an NHS dentist. I had been in daily pain for about 18 months, and had been put on a 6 month waiting list by my NHS dentist.I called gentle dental to explain my problem and they offered me a same day appointment. They were kind, compassionate, understanding, patient and validating. I’m not sure anybody ever feels completely comfortable in the chair, but It’s the closest I’ve ever come!The work needed was carried out, all of the staff were kind and welcoming, and it showed me that the dentist doesn’t have to be a dreaded place!Thank you so, so much gentle dental! I will definitely be returning.
Tilesh PTilesh P
15:45 14 Sep 22
Dental Implants - 3 New Teeth - June 2022I had the most professional and pain free experience when getting my new tooth implants at Gentle Dental. Honestly I put it off for some many years because I just didn't want to go through the pain. But my experience was totally the opposite. Ali and the wonderful girls were there every step of the way. All my questions got answered and I was reassured everything would work out well. And it did. I was worried for no reason.I did think about going abroad to have it done but when you consider the risk factor, time and professional standards - it made no sense to me. I have known Ali for a long time and knew I would be in the best hands and if there were any issues these would could be resolved easily.If you are thinking of having dental implants at Gentle - don't waste any more time. Just book and get it done.Was it painful ? No, uncomfortable for a few days, yes for sure.I just wish I had it done sooner. Thanks guys, love my new teeth 🙂
Edward CrameEdward Crame
13:43 04 Dec 21
Very happy with all aspects of the work they have done. Very clean, professional and well run business.
Lynn HuddartLynn Huddart
12:43 24 Nov 21
Dr Ali Rifai was professional and I am very pleased with the outcome of my Invisalign's. I have been with this practice for many years and would highly recommend. The staff are very friendly and nothing is an issue.
Jonathan PlumbJonathan Plumb
11:52 24 Nov 21
Can't thank this practice enough for all their help. I don't post reviews very often, so when I do, it's because an impression has been left! Dr Ali saw me at short notice to help fix a broken tooth. The nurse (I think her name was Danni) was so helpful and kind, as were the rest of the team. Thank you for being there for me in my hour of need (the same day i asked for an appointment!)
Eva AugustEva August
07:11 06 Nov 21
I’m so happy to find this practice. I suffer from anxiety and high sensitivity to pain. It was very stressful for me going to dentist after years of fear. The team not only make me calm and welcome but I FELL ASLEEP during treatment with Dr Marshall ! So understanding and caring. Thank you!
Marc NevittMarc Nevitt
11:35 11 Oct 21
I have been using this dentist for well over a decade and can honestly say my teeth would be in a far worse situation if wasn’t for the Gentle Dental practice.My most recent visit was for a filling .. barely felt the injection!I would highly recommend this dentist to anyone, but especially if you’re teeth require a high level of care like mine.
Emma BrauerEmma Brauer
08:44 04 Aug 21
This place was recommended to me by family and for a nervous patient the best experience. The reception welcome is cheerful and friendly, beautifully modern area with hot drinks and water on offer.I needed implants, crowns and bridges followed by whitening, so lots of appointments. My dentist Mr Ali Rafai was superb from start to finish, so professional and personable. Throughout the whole process I was cared for wonderfully plus lots of laughs along the way. The constant care during appointments was very comforting, no rushing, and I knew I my needs were Mr Rafai's priority. Plus check up call the next day without fail to make sure everything was going well.Absolutely deserves five stars!
Alan SamuelAlan Samuel
13:30 14 Jul 21
Fantastic experience with Ali. It took 18 months including bone grafting, removing and replacing failed dental implants, invisaline for my bottom teeth which were all over the place and some veneers but now I'm delighted with the outcome.Ali was always very clear about how this wasn't an overnight solution in an honest and forthright manner which gave me confidence that he would deliver results.I was offered several overnight solutions from other dentists locally at a fraction of the cost but when I see how much effort and detail that went into my plan, I know i made the right choice.
Kurt JohnsonKurt Johnson
17:48 14 May 21
I have got no complaints about this Dental Practice. They were all very friendly and accommodating and always professional.My dental treatment was also really good, everything went according to plan and the results are great!I am VERY happy with the outcome and would recommend them anytime!

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