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Covid 19 Advice

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COVID – 19    

Temporary Closure of the Practice 

Updated 06/04/2020

We hope you are all keeping safe and well at home. We have made some changes to our website to make it easy for you to book video consultations with Dr Ali Rifai. Through this link above you are able to schedule a time to discuss any future treatments.


Updated  26/03/2020

As mentioned in our previous update we have been instructed not to see any patients at all face to face.

We are able to send you any Oral Health products that you may need or Whitening top up kits please do to get in contact with us.

All Denplan patients will get their products sent to them with Free postage.


Updated  23/03/2020

Hello everyone,

We hope you are all keeping safe and well. We would like to update you on The Gentle Dental health protection measures.

Due to the COVID – 19 outbreak we are currently unable to perform our regular treatments following guidelines from the Chief Dental Officer, the government, and the most recent advice from other professional bodies on social distancing.

For the time being we will cancel all routine appointments and see Emergency cases as ordered by the Chief Dental Officer.

We have not taken this decision lightly and feel it is our social responsibility to down our drills and provide only absolutely necessary care to our patients and the public.



  • All appointments that are not regarded as urgent will be cancelled and postponed until further notice.
  • No routine or examination appointments will be completed
  • No hygiene appointments will be completed
  • Staff on duty will be kept to a minimum (one nurse/receptionist, one dentist)
  • Only patients in urgent cases will be booked after being called by the dentist to triage them.
  • Only one patient will be booked into the practice at a time.
  • We ask anyone accompanying our patients please wait in their car, to reduce the risk to our team and in turn our other patients.
  • Invisalign patients can book video calls with our dentists to check their progress and if need be we will place you into passive retainers until we are able to get you back in.

One of our team will always be available for you if you need us.

We can’t wait to get you all back in and maintaining or restoring those lovely smiles of yours.


It means stay away from places where other people gather, avoid mass gatherings, and whenever, not possible, maintain a distance of at least one meter from each other.
Together we can help slow the infection from spreading.
  • Wash your hands frequently with soap and water, or alcohol-based hand rub.
  • Best to do things online wherever possible (eg: video chats, e-payments, online games or chat on the phone)
  • Stay home and enjoy reading a book, watching movies, listen to music, play in the garden.
  • Avoid social visitors or non-essential workers in your house or workplace
  • Avoid non-essential travel on public transport.




Updated  19/03/2020

Given the unprecedented situation in the UK regarding the COVID-19 virus we felt it was important to reassure you. We are continuing to keep our practice clean and safe for both you and our team.

You will appreciate that as a dental practice we work in an environment where the prevention of the spread of a whole range of infections is woven into everything that we do. Our infection control procedures are always at the highest level, and we will continue to do so for the safety of everyone. Nevertheless, we are paying particular attention to the latest government guidance on the transmission of corona-virus. Our staff are constantly cleaning common areas and objects that are frequently used (door handles, countertops, EFTPOS terminals, taps, etc.).

Know the guidance

Before attending the practice for your next appointment we would be grateful if you would review the most up to date government guidance – just click this link

Keep us in the loop

Please remember to call us on 02082247562 or email us on or use the WhatsApp button on our website to let us know if you wish to reschedule any of your booked appointments. We would be happy to schedule an alternative date for you.

At your next appointment

Please use the hand sanitiser on the front lounge table when entering and leaving the building.

We are arranging special appointments for our over 70’s, pregnant, long term health condition or weakened immune system patients.
Please do let us know if you are in one of these categories and we will rearrange appointments accordingly.

Get in touch

“It feels like an absolute blessing to be able to chew food again ‘properly’. I am so thankful…

Mrs Charlton


Fantastic Dentist, I haven't stopped recommending their care, skill and professionalism. The opening times and appointment availability is…

Georgie Sherrard

Dr Ali and his team created a Hollywood smile for me. I am absolutely thrilled. I had horrid…

Caroline Mitchell

I have been a patient of Dr Ali Rifai at The Gentle Dental Practice for a while now…

Jason Hamilton

I am completely delighted with the results of my Invisalign treatment. Thank you so much Ali for all…

Judith Pain

Dr Rifai and his staff have been looking after my mother for several years, she's in her 90s…

Paul Bennett

I had a tooth filling with Ali at The Gentle Dental Practice recently. The finished filling is amazing…

Joshua Beth

I have recently been coming here to have work on my teeth and I’ve enjoyed every moment of…

Kane Sharman

What an amazing dental practice. Everyone is so friendly and helpful. Dr Ali is great and understanding. I…

Ria Winstanley

Ali is an excellent dentist. He also cares very much for patient well being. Ali also went beyond…

lisa clark

Did a great job of straightening my teeth with invisalign treatment!

James Crisp

Amazing service! You can have a crown made whilst you wait, and no more horrible moulds!! Highly recommend…

Domenica Dilieto

I visited The practice for the first time yesterday and had emergency dental treatment. Ali was absolutely brilliant…

Emma King

I am delighted to be able to offer my thoughts regarding the dental work offered by Dr Rifai.…

Paul Stratton

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